Interactions
5 Oct – 1 Nov 2026125 interactions
Study & office · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| UPI option missing on the mobile site Social · Rohan K · Study & office · 16 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Kavya N · Study & office · 15 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Colour of the fabric differs from the photos Call · Neha P · Study & office · 15 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Delivery date moved three times without notice Social · Karan Z · Study & office · 15 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Followed up again: wants to pay in parts for a bed Bot · Sana A · Study & office · 15 Oct QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |
| Needs a carpenter for bed assembly Call · Pooja H · Study & office · 14 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Wants to pay in parts for a bed Bot · Sana A · Study & office · 14 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Wanted live tracking for a dining table Email · Kabir L · Study & office · 14 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Took leave from work, delivery never came Call · Kabir L · Study & office · 14 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Nikhil Y · Study & office · 14 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Chat · Pooja H · Study & office · 14 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Colour of the fabric differs from the photos Call · Vikram T · Study & office · 13 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Chat · Rohan K · Study & office · 13 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wardrobe door cracked in transit Review · Rohan K · Study & office · 13 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Five-star review of the oak bed Social · Neha P · Study & office · 12 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Took leave from work, delivery never came Call · Vikram T · Study & office · 12 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Priya M · Study & office · 12 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Call · Sana A · Study & office · 12 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Followed up again: cancelling because delivery is too late Email · Ishaan G · Study & office · 12 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Aditya V · Study & office · 12 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Delivery date moved three times without notice Call · Riya C · Study & office · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Cancelling because delivery is too late Chat · Ishaan G · Study & office · 11 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Discount not applied on a bundle Chat · Dev B · Study & office · 11 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Table top scratched, packaging was thin Email · Kavya N · Study & office · 10 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Chat · Rohan K · Study & office · 10 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Nikhil Y · Study & office · 10 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Cancelling because delivery is too late Chat · Rohan K · Study & office · 10 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Followed up again: wanted live tracking for a dining table Call · Tara F · Study & office · 9 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Study & office · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Tracking page shows no update for four days Chat · Kavya N · Study & office · 9 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: festive coupon rejected at checkout Ticket · Kavya N · Study & office · 9 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Agent helped place the wardrobe upstairs Call · Tara F · Study & office · 9 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Wanted live tracking for a dining table Bot · Tara F · Study & office · 8 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Bot · Ishaan G · Study & office · 8 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Ishaan G · Study & office · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Duplicate debit, refund not received Call · Meera J · Study & office · 8 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Call · Diya W · Study & office · 8 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Tara F · Study & office · 8 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Bed promised in 7 days, now 15 days late Call · Dev B · Study & office · 7 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Chat · Aditya V · Study & office · 7 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |