← Interactions
Asked if no-cost EMI is available on sofas
INT-2853 · Call · Inbound · Diya W · 8 Oct 2026, 2:53 am
Lowers your score a little
Transcript
Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.
Listen Score
How this interaction counts
Lowers your score a little
- Query
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Meena · scored 67%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feels Corrected by a reviewerNot yet
- Offered an option or alternative Corrected by a reviewerNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Query
- Journey stage
- Evaluation
- Function
- Finance
- Process
- Payments
- Topic
- EMI and pay later
- Product
- Study & office
- Emotion
- Calm
- Urgency
- Medium
- Automatable
- 96%