Acme Living

5 Oct – 1 Nov 20261,359 interactions

All productsSofas & reclinersBedsWardrobes & storageDiningStudy & office
−14.2
Listen Score
Big opportunity+2.3 vs last week

Your top 3 wins add +6.8 points, taking you to −7.4.

Last 4 weeks
10.8
contacts per 100 orders
83%
of questions a bot could answer
50
compliments

What's working

Love the product+0.3Delivery agent praise+0.2

Your products

▲ Positive first▼ Negative first
Study & office
+6.9 to win · top win: Delivery delayed
−11.6
Dining
+6.9 to win · top win: Damaged on arrival
−12.4
Beds
+7.4 to win · top win: Delivery delayed
−13.5
Sofas & recliners
+6.1 to win · top win: Where is my order
−15.0
Wardrobes & storage
+9.2 to win · top win: Damaged on arrival
−16.5

Where to gain, across the journey

Explore →
Awareness0.0steadyInterest+0.6to winEvaluation+1.4to winPurchase+2.3to winFulfilment+7.2to winTopUse+2.5to winFeedback0.0steadyAdvocacy+0.3earnedChurn+0.5to win

Your biggest wins

All →
1
Fix “Where is my order”
293 contacts
+2.6
18%of upside
2
Fix “Delivery delayed”
149 contacts
+2.6
18%of upside
3
Fix “Damaged on arrival”
89 contacts
+1.6
11%of upside

How customers feel

26%happy65%to win back
Delighted 4%Calm 22%Confused 9%Anxious 9%Frustrated 32%Angry 15%Disappointed 9%

Ideas from your customers

Themes →
106mentions
Customers want evening and weekend delivery slots
Owner: Logistics
68mentions
Pay now, deliver later
Owner: Product
63mentions
Delivery promises missed in Pune and Nagpur
Owner: Logistics
v0.14.0