−16.5
Listen Score
Big opportunity+2.5 vs last week
Your top 3 wins add +9.2 points, taking you to −7.4.
Last 4 weeks
11.8
contacts per 100 orders
84%
of questions a bot could answer
10
compliments
What's working
Where to gain, across the journey
Explore →Your biggest wins
All →How customers feel
24%happy70%to win back
Delighted 3%Calm 20%Confused 6%Anxious 10%Frustrated 33%Angry 17%Disappointed 9%