Reports

5 Oct – 1 Nov 20261,359 interactions

The numbers your teams need, delivered on a schedule.

Weekly CX digest

Week ending 1 Nov 2026 · sent Mondays

−13.8+2.3 vs last week
Listen Score this week
120
calls QA-scored
76%
average QA score
+6.1
points in the top 3 wins
Biggest wins this week
  1. 1. Delivery delayed+2.4
  2. 2. Where is my order+2.4
  3. 3. Damaged on arrival+1.3

Scheduled

  • Weekly CX digest
    Mondays, 9:00

    Listen Score, biggest wins, call QA and new themes

    To CX and ops leadership · from All interactions

  • Delivery promise watch
    Daily, 8:00

    Delay complaints and repeat calls by city

    To Logistics leads · from Topic: Delivery delayed

  • NDR outcomes
    Daily, 18:00

    Reattempt, cancellation and reasons on outbound NDR calls

    To Last-mile team · from Logistics NDR pack

  • Compliance QA
    1st of the month

    Scorecard pass rates by agent, flagged calls

    To Quality and training · from Customer care QA pack

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