Settings

Acme Living India · switch project

Sources

4 connected

Calls
  • ✓ Exotel calls
  • + Ozonetel calls
  • + Knowlarity calls
  • + Upload recordings
Tickets and chat
  • ✓ Freshdesk tickets
  • + Zendesk tickets
  • + Salesforce cases
  • ✓ Website bot
  • + WhatsApp
Reviews and social
  • ✓ Google reviews
  • + App Store reviews
  • + Play Store reviews
  • + X and Instagram

Customer journey

Standard 9 stages, used by every product line

  1. 1. Awareness
  2. 2. Interest
  3. 3. Evaluation
  4. 4. Purchase
  5. 5. Fulfilment
  6. 6. Use
  7. 7. Feedback
  8. 8. Advocacy
  9. 9. Churn

Privacy

DPDP-ready defaults

Hide card, Aadhaar and phone numbers
On
Data stored in
Mumbai, India
Keep call audio for
12 months
Keep transcripts for
24 months
Customer data in error reports
Never sent

Usage

Pilot plan · this month

1,340
of 5,000 interactions
1,920
call minutes transcribed

API keys

Send interactions from your own systems

  • Production lsn_••••••••3f9aActive
  • Staging lsn_••••••••b21cUnused 30 days
v0.15.0