Automation
5 Oct – 1 Nov 20261,359 interactions
Let a bot take the queries and requests, so your people can focus on complaints.
527
contacts a bot could take
53 h
agent time freed, 4 weeks
81%
resolved by your bot today
9
topics with bot potential
Automate next
Most bot-ready contacts first
- 92%bot-ready1. Where is my order“Tracking page shows no update for four days”202 contacts20.2 h
- 90%bot-ready2. EMI and pay later“Wants to pay in parts for a bed”57 contacts5.7 h
- 74%bot-ready3. Out of stock“Saved for a gift, item went out of stock”52 contacts5.2 h
- 91%bot-ready4. Refund status“Return picked up 10 days ago, no refund yet”49 contacts4.9 h
- 81%bot-ready5. Assembly appointment“Needs a carpenter for bed assembly”42 contacts4.2 h
- 84%bot-ready6. Missed delivery, reattempt“Asked to reattempt delivery after 6 pm”33 contacts3.3 h
- 60%bot-ready7. Cancel order“Cancelling because delivery is too late”31 contacts3.1 h
- 70%bot-ready8. UPI not available“Wanted to pay by UPI, had to use a card”31 contacts3.1 h
Bot QA
Your website bot, last 4 weeks
200
conversations
162
resolved without a person
Where it hands over most
- Size and design advice12
- Where is my order9
- Assembly appointment9
Listen reviews bot conversations the same way as calls, so you can see what to teach it next.