Automation

5 Oct – 1 Nov 20261,359 interactions

Let a bot take the queries and requests, so your people can focus on complaints.

527
contacts a bot could take
53 h
agent time freed, 4 weeks
81%
resolved by your bot today
9
topics with bot potential

Automate next

Most bot-ready contacts first

  1. 92%bot-ready
    1. Where is my order
    “Tracking page shows no update for four days”
    202 contacts
    20.2 h
  2. 90%bot-ready
    2. EMI and pay later
    “Wants to pay in parts for a bed”
    57 contacts
    5.7 h
  3. 74%bot-ready
    3. Out of stock
    “Saved for a gift, item went out of stock”
    52 contacts
    5.2 h
  4. 91%bot-ready
    4. Refund status
    “Return picked up 10 days ago, no refund yet”
    49 contacts
    4.9 h
  5. 81%bot-ready
    5. Assembly appointment
    “Needs a carpenter for bed assembly”
    42 contacts
    4.2 h
  6. 84%bot-ready
    6. Missed delivery, reattempt
    “Asked to reattempt delivery after 6 pm”
    33 contacts
    3.3 h
  7. 60%bot-ready
    7. Cancel order
    “Cancelling because delivery is too late”
    31 contacts
    3.1 h
  8. 70%bot-ready
    8. UPI not available
    “Wanted to pay by UPI, had to use a card”
    31 contacts
    3.1 h

Bot QA

Your website bot, last 4 weeks

200
conversations
162
resolved without a person
Where it hands over most
  • Size and design advice12
  • Where is my order9
  • Assembly appointment9

Listen reviews bot conversations the same way as calls, so you can see what to teach it next.