Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Followed up again: asked how long a refund takes to reach the bank Call · Arjun D · Sofas & recliners · 4 Nov QueryRepeatRefund status · Frustrated | Refund status | QueryRepeat | Frustrated | Lowers |
| Followed up again: sofa cushions sagging after two months Ticket · Ananya R · Dining · 4 Nov ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Chat · Dev B · Study & office · 3 Nov QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Bot · Riya C · Beds · 2 Nov RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Followed up again: asked for fabric swatches before buying Chat · Priya M · Dining · 2 Nov QueryRepeatSize and design advice · Frustrated | Size and design advice | QueryRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Email · Karan Z · Dining · 2 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Sofa cushions sagging after two months Ticket · Vikram T · Dining · 2 Nov ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Delivery date moved three times without notice Call · Priya M · Wardrobes & storage · 2 Nov ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Took leave from work, delivery never came Ticket · Rohan K · Sofas & recliners · 2 Nov ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Riya C · Sofas & recliners · 2 Nov RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Neha P · Beds · 2 Nov QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Tracking page shows no update for four days Call · Dev B · Wardrobes & storage · 2 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked how long a refund takes to reach the bank Bot · Aditya V · Sofas & recliners · 2 Nov QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked for fabric swatches before buying Call · Priya M · Dining · 2 Nov QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Wants to pay in parts for a bed Chat · Aditya V · Beds · 2 Nov QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Wardrobes & storage · 2 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked if no-cost EMI is available on sofas Chat · Kabir L · Sofas & recliners · 2 Nov QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Sofa cushions sagging after two months Ticket · Kabir L · Sofas & recliners · 2 Nov ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Return picked up 10 days ago, no refund yet Email · Kavya N · Beds · 2 Nov QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Saved for a gift, item went out of stock Chat · Aditya V · Beds · 1 Nov QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked when a recliner will be back in stock Call · Priya M · Sofas & recliners · 1 Nov QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Sofa cushions sagging after two months Call · Priya M · Sofas & recliners · 1 Nov ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Kavya N · Beds · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Saved for a gift, item went out of stock Email · Diya W · Sofas & recliners · 1 Nov QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Dev B · Study & office · 1 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Rohan K · Sofas & recliners · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Saved for a gift, item went out of stock Call · Dev B · Sofas & recliners · 1 Nov QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Tara F · Wardrobes & storage · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wanted live tracking for a dining table Bot · Meera J · Sofas & recliners · 1 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Beds · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Saved for a gift, item went out of stock Call · Neha P · Wardrobes & storage · 1 Nov QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Followed up again: bed promised in 7 days, now 15 days late Call · Arjun D · Beds · 1 Nov ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Tracking page shows no update for four days Email · Aarav S · Sofas & recliners · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Cancelling because delivery is too late Call · Neha P · Sofas & recliners · 1 Nov RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked for fabric swatches before buying Call · Rohan K · Wardrobes & storage · 1 Nov QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Sofa cushions sagging after two months Ticket · Ananya R · Dining · 1 Nov ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wants to pay in parts for a bed Bot · Rohan K · Beds · 1 Nov QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Aarav S · Beds · 1 Nov QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Tracking page shows no update for four days Bot · Kabir L · Dining · 1 Nov QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Bot · Arjun D · Sofas & recliners · 1 Nov QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
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