Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Bed promised in 7 days, now 15 days late Call · Arjun D · Beds · 1 Nov ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Colour of the fabric differs from the photos Call · Aarav S · Sofas & recliners · 1 Nov ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Followed up again: uPI option missing on the mobile site Social · Vikram T · Beds · 1 Nov RequestRepeatUPI not available · Frustrated | UPI not available | RequestRepeat | Frustrated | Lowers |
| Posted photos of the new living room Social · Kabir L · Sofas & recliners · 1 Nov AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Was out when the agent called, wants a weekend slot Call · Riya C · Beds · 1 Nov RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Followed up again: wants to pay in parts for a bed Chat · Nikhil Y · Sofas & recliners · 1 Nov QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Aditya V · Wardrobes & storage · 1 Nov QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Wants to pay in parts for a bed Bot · Sana A · Sofas & recliners · 1 Nov QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Took leave from work, delivery never came Call · Riya C · Wardrobes & storage · 1 Nov ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Ananya R · Study & office · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked if no-cost EMI is available on sofas Chat · Neha P · Sofas & recliners · 1 Nov QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked how long a refund takes to reach the bank Email · Ananya R · Beds · 1 Nov QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked when a recliner will be back in stock Email · Riya C · Wardrobes & storage · 1 Nov QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Call · Aarav S · Sofas & recliners · 1 Nov RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Saved for a gift, item went out of stock Call · Aditya V · Study & office · 1 Nov QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Tracking page shows no update for four days Bot · Neha P · Sofas & recliners · 1 Nov QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Kabir L · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wants to pay in parts for a bed Call · Nikhil Y · Sofas & recliners · 31 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Needs a carpenter for bed assembly Chat · Kabir L · Dining · 31 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Call · Dev B · Beds · 31 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Agent helped place the wardrobe upstairs Social · Priya M · Study & office · 31 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Wardrobe door cracked in transit Call · Ishaan G · Study & office · 31 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Saved for a gift, item went out of stock Chat · Sana A · Sofas & recliners · 31 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Tracking page shows no update for four days Chat · Tara F · Wardrobes & storage · 31 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Email · Aditya V · Wardrobes & storage · 31 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Followed up again: assembly visit not scheduled after delivery Chat · Sana A · Wardrobes & storage · 31 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Dining · 31 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Ananya R · Sofas & recliners · 31 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Kabir L · Wardrobes & storage · 31 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Call · Nikhil Y · Wardrobes & storage · 31 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Email · Rohan K · Sofas & recliners · 31 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Tara F · Beds · 31 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Followed up again: wardrobe door cracked in transit Email · Ishaan G · Sofas & recliners · 31 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Discount not applied on a bundle Chat · Neha P · Beds · 31 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Duplicate debit, refund not received Ticket · Kabir L · Sofas & recliners · 31 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Followed up again: cancelling because delivery is too late Call · Ananya R · Wardrobes & storage · 31 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Kabir L · Beds · 31 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Aarav S · Beds · 31 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Wants to pay in parts for a bed Chat · Arjun D · Study & office · 31 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |