Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Bed promised in 7 days, now 15 days late Ticket · Sana A · Beds · 31 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Cancelling because delivery is too late Chat · Dev B · Sofas & recliners · 31 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Posted photos of the new living room Review · Dev B · Sofas & recliners · 31 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Needs a carpenter for bed assembly Call · Meera J · Beds · 31 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Karan Z · Sofas & recliners · 31 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Festive coupon rejected at checkout Social · Neha P · Sofas & recliners · 31 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Asked when a recliner will be back in stock Chat · Diya W · Sofas & recliners · 31 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Festive coupon rejected at checkout Social · Sana A · Dining · 31 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| UPI option missing on the mobile site Ticket · Vikram T · Beds · 31 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Ticket · Meera J · Dining · 31 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Followed up again: discount not applied on a bundle Ticket · Riya C · Beds · 31 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Ishaan G · Study & office · 31 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Ananya R · Study & office · 31 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Festive coupon rejected at checkout Chat · Karan Z · Study & office · 31 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Social · Tara F · Sofas & recliners · 31 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Festive coupon rejected at checkout Ticket · Aditya V · Wardrobes & storage · 31 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Email · Tara F · Beds · 31 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Ananya R · Wardrobes & storage · 31 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Bed promised in 7 days, now 15 days late Social · Aditya V · Wardrobes & storage · 31 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Call · Pooja H · Sofas & recliners · 31 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Took leave from work, delivery never came Call · Arjun D · Sofas & recliners · 31 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wardrobe door cracked in transit Review · Ishaan G · Sofas & recliners · 31 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Call · Riya C · Beds · 31 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Return picked up 10 days ago, no refund yet Call · Riya C · Dining · 31 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Rohan K · Sofas & recliners · 31 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Karan Z · Sofas & recliners · 31 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked how long a refund takes to reach the bank Email · Aarav S · Sofas & recliners · 31 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Assembly visit not scheduled after delivery Chat · Karan Z · Sofas & recliners · 31 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Call · Pooja H · Dining · 31 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked how long a refund takes to reach the bank Email · Ishaan G · Beds · 31 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Pooja H · Wardrobes & storage · 30 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Card charged twice for one order Email · Dev B · Dining · 30 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Riya C · Sofas & recliners · 30 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Ticket · Riya C · Beds · 30 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Needs a carpenter for bed assembly Call · Riya C · Sofas & recliners · 30 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Bot · Ishaan G · Sofas & recliners · 30 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Cancelling because delivery is too late Chat · Arjun D · Sofas & recliners · 30 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Neha P · Sofas & recliners · 30 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wants to pay in parts for a bed Chat · Dev B · Beds · 30 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Was out when the agent called, wants a weekend slot Call · Vikram T · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |