Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Tracking page shows no update for four days Bot · Meera J · Beds · 30 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Email · Aarav S · Beds · 30 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Colour of the fabric differs from the photos Ticket · Riya C · Wardrobes & storage · 30 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Took leave from work, delivery never came Social · Tara F · Sofas & recliners · 30 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Kabir L · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked for the delivery date of a sofa ordered last week Call · Dev B · Dining · 30 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bed promised in 7 days, now 15 days late Call · Neha P · Dining · 30 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Saved for a gift, item went out of stock Call · Neha P · Sofas & recliners · 30 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Found a cheaper option elsewhere Call · Vikram T · Beds · 30 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Tara F · Beds · 30 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Arjun D · Sofas & recliners · 30 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Was out when the agent called, wants a weekend slot Call · Aarav S · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Followed up again: asked how long a refund takes to reach the bank Email · Tara F · Study & office · 30 Oct QueryRepeatRefund status · Frustrated | Refund status | QueryRepeat | Frustrated | Lowers |
| Followed up again: asked to reattempt delivery after 6 pm Call · Aditya V · Sofas & recliners · 30 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Meera J · Study & office · 30 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Cancelling because delivery is too late Email · Dev B · Beds · 30 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Bot answered a where-is-my-order query end to end with the courier's live status. Bot · Arif K · Study & office · 30 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Karan Z · Study & office · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wardrobe door cracked in transit Email · Sana A · Beds · 30 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Dev B · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Delivery date moved three times without notice Call · Meera J · Study & office · 30 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Aditya V · Wardrobes & storage · 30 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Found a cheaper option elsewhere Email · Pooja H · Dining · 30 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked when a recliner will be back in stock Call · Kabir L · Sofas & recliners · 30 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Tracking page shows no update for four days Chat · Neha P · Sofas & recliners · 30 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Card charged twice for one order Email · Dev B · Beds · 30 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Email · Sana A · Sofas & recliners · 30 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Table top scratched, packaging was thin Ticket · Nikhil Y · Wardrobes & storage · 30 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Ananya R · Sofas & recliners · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Tracking page shows no update for four days Bot · Ananya R · Beds · 30 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Aditya V · Dining · 30 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Found a cheaper option elsewhere Chat · Vikram T · Beds · 30 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Study & office · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wanted live tracking for a dining table Chat · Rohan K · Sofas & recliners · 30 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Pooja H · Wardrobes & storage · 30 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Bot · Tara F · Sofas & recliners · 30 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Call · Meera J · Sofas & recliners · 30 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Aarav S · Beds · 30 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Sofa cushions sagging after two months Call · Aditya V · Sofas & recliners · 30 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Festive coupon rejected at checkout Ticket · Priya M · Sofas & recliners · 30 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |