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Asked to reattempt delivery after 6 pm
INT-3072 · Call · Inbound · Karan Z · 30 Oct 2026, 11:40 am
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Request
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Sameer · scored 20%
- Greeted with their name and the brandNot yet
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeNot yet
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersNot yet
- Checked if anything else was neededYes
Tags
- Type
- Request
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Missed delivery, reattempt
- Product
- Study & office
- Emotion
- Calm
- Urgency
- Medium
- Automatable
- 86%