Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Tracking page shows no update for four days Call · Riya C · Wardrobes & storage · 30 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Tracking page shows no update for four days Chat · Pooja H · Sofas & recliners · 30 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Duplicate debit, refund not received Ticket · Aarav S · Beds · 30 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Call · Nikhil Y · Wardrobes & storage · 30 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Aditya V · Beds · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Festive coupon rejected at checkout Chat · Kavya N · Wardrobes & storage · 30 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Wants to pay in parts for a bed Chat · Ananya R · Study & office · 30 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Google review: delivery team carried the bookshelf up three floors and cleaned up the packaging. Review · Lakshmi V · Wardrobes & storage · 29 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Was out when the agent called, wants a weekend slot Call · Aarav S · Beds · 29 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Tracking page shows no update for four days Email · Neha P · Wardrobes & storage · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Call · Nikhil Y · Wardrobes & storage · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Tara F · Sofas & recliners · 29 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Wanted live tracking for a dining table Email · Priya M · Wardrobes & storage · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Table top scratched, packaging was thin Call · Neha P · Wardrobes & storage · 29 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Followed up again: uPI option missing on the mobile site Chat · Ishaan G · Wardrobes & storage · 29 Oct RequestRepeatUPI not available · Frustrated | UPI not available | RequestRepeat | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Aditya V · Wardrobes & storage · 29 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Riya C · Sofas & recliners · 29 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked for fabric swatches before buying Bot · Riya C · Beds · 29 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Vikram T · Wardrobes & storage · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Diya W · Sofas & recliners · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Sana A · Wardrobes & storage · 29 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Wanted live tracking for a dining table Bot · Priya M · Beds · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Was out when the agent called, wants a weekend slot Call · Meera J · Sofas & recliners · 29 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wanted live tracking for a dining table Bot · Meera J · Beds · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bed promised in 7 days, now 15 days late Call · Ishaan G · Beds · 29 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Card charged twice for one order Email · Rohan K · Wardrobes & storage · 29 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Sana A · Beds · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked when a recliner will be back in stock Email · Aditya V · Dining · 29 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Tracking page shows no update for four days Chat · Diya W · Sofas & recliners · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bed promised in 7 days, now 15 days late Call · Meera J · Sofas & recliners · 29 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Sana A · Beds · 29 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Aditya V · Sofas & recliners · 29 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Followed up again: card charged twice for one order Call · Karan Z · Beds · 29 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Followed up again: colour of the fabric differs from the photos Call · Nikhil Y · Wardrobes & storage · 29 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Beds · 29 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Tracking page shows no update for four days Email · Nikhil Y · Sofas & recliners · 29 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Delivery date moved three times without notice Social · Diya W · Study & office · 29 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| UPI option missing on the mobile site Chat · Nikhil Y · Beds · 29 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Karan Z · Dining · 29 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Email · Aarav S · Beds · 29 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |