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Followed up again: card charged twice for one order
INT-2595-R · Call · Inbound · Karan Z · 29 Oct 2026, 1:24 pm
Repeat within 72hLowers your score a lot
Transcript
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Listen Score
How this interaction counts
Lowers your score a lot
- Complaint
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Meena · scored 73%
- Greeted with their name and the brandNot yet
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Complaint
- Journey stage
- Purchase
- Function
- Finance
- Process
- Payments
- Topic
- Charged twice
- Product
- Beds
- Emotion
- Angry
- Urgency
- Urgent
- Automatable
- 18%