Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Wanted live tracking for a dining table Bot · Tara F · Dining · 29 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Sana A · Beds · 29 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Aarav S · Wardrobes & storage · 29 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Duplicate debit, refund not received Ticket · Nikhil Y · Study & office · 29 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked when a recliner will be back in stock Email · Kabir L · Dining · 29 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Call · Tara F · Sofas & recliners · 29 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| UPI option missing on the mobile site Chat · Ananya R · Study & office · 29 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Colour of the fabric differs from the photos Review · Nikhil Y · Wardrobes & storage · 29 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Followed up again: tracking page shows no update for four days Call · Rohan K · Study & office · 29 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Riya C · Wardrobes & storage · 29 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Five-star review of the oak bed Review · Aditya V · Wardrobes & storage · 29 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Bed promised in 7 days, now 15 days late Call · Dev B · Beds · 29 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Call · Diya W · Beds · 29 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: colour of the fabric differs from the photos Ticket · Meera J · Beds · 29 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Wardrobe door cracked in transit Call · Ananya R · Dining · 29 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Email · Rohan K · Dining · 29 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Vikram T · Wardrobes & storage · 29 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Table top scratched, packaging was thin Email · Riya C · Wardrobes & storage · 29 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Bot · Rohan K · Study & office · 28 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Priya M · Dining · 28 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Wanted live tracking for a dining table Bot · Sana A · Beds · 28 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| UPI option missing on the mobile site Ticket · Ishaan G · Wardrobes & storage · 28 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Ananya R · Sofas & recliners · 28 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Tracking page shows no update for four days Chat · Sana A · Sofas & recliners · 28 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: wants to pay in parts for a bed Chat · Sana A · Sofas & recliners · 28 Oct QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |
| Table top scratched, packaging was thin Review · Aditya V · Sofas & recliners · 28 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Riya C · Sofas & recliners · 28 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Arjun D · Wardrobes & storage · 28 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Discount not applied on a bundle Social · Riya C · Beds · 28 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Followed up again: assembly visit not scheduled after delivery Call · Pooja H · Study & office · 28 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Dev B · Wardrobes & storage · 28 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wants to pay in parts for a bed Chat · Rohan K · Beds · 28 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Call · Nikhil Y · Wardrobes & storage · 28 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Thanked the delivery team for careful handling Call · Meera J · Sofas & recliners · 28 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Followed up again: delivery date moved three times without notice Social · Karan Z · Beds · 28 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Wardrobes & storage · 28 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Bot · Aarav S · Sofas & recliners · 28 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Festive coupon rejected at checkout Chat · Kavya N · Sofas & recliners · 28 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Discount not applied on a bundle Chat · Meera J · Wardrobes & storage · 28 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Card charged twice for one order Ticket · Karan Z · Beds · 28 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |