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Thanked the delivery team for careful handling
INT-2137 · Call · Inbound · Meera J · 28 Oct 2026, 11:15 am
Lifts your score
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How this interaction counts
Lifts your score
- Appreciation
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Call QA
Handled by Meena · scored 87%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Appreciation
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Delivery agent praise
- Product
- Sofas & recliners
- Emotion
- Delighted
- Urgency
- Low
- Automatable
- 24%