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Bed promised in 7 days, now 15 days late

INT-2707 · Call · Inbound · Tara F · 29 Oct 2026, 8:42 am

Lowers your score

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Listen Score

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Lowers your score

Complaint

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Call QA

Handled by Vivek · scored 100%

Greeted with their name and the brandYes
Confirmed the order before discussing itYes
Acknowledged how the customer feelsYes
Offered an option or alternativeYes
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Complaint
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Delivery delayed
Product: Sofas & recliners
Emotion: Frustrated
Urgency: High
Automatable: 16%
Theme: Delivery promises missed in Pune and Nagpur