Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Wanted to pay by UPI, had to use a card Social · Vikram T · Beds · 28 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked how long a refund takes to reach the bank Call · Pooja H · Sofas & recliners · 28 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Assembly visit not scheduled after delivery Call · Priya M · Wardrobes & storage · 28 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Found a cheaper option elsewhere Call · Dev B · Sofas & recliners · 28 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Return picked up 10 days ago, no refund yet Email · Priya M · Beds · 28 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Thanked the delivery team for careful handling Social · Sana A · Study & office · 28 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Wants to pay in parts for a bed Call · Sana A · Sofas & recliners · 28 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Posted photos of the new living room Review · Sana A · Sofas & recliners · 28 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Asked to reattempt delivery after 6 pm Call · Karan Z · Beds · 28 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Wanted live tracking for a dining table Email · Diya W · Sofas & recliners · 28 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wants to pay in parts for a bed Call · Kavya N · Study & office · 28 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Rohan K · Beds · 28 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Tracking page shows no update for four days Bot · Karan Z · Beds · 28 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Chat · Meera J · Sofas & recliners · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Posted photos of the new living room Social · Aarav S · Dining · 27 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Wanted to pay by UPI, had to use a card Chat · Riya C · Sofas & recliners · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Cancelling because delivery is too late Chat · Nikhil Y · Study & office · 27 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Dev B · Beds · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked how long a refund takes to reach the bank Bot · Tara F · Study & office · 27 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Ticket · Diya W · Sofas & recliners · 27 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Ananya R · Wardrobes & storage · 27 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Outbound NDR call: customer missed the delivery, still wants the wardrobe, asked for a Saturday slot. Call · Manoj P · Wardrobes & storage · 27 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Tracking page shows no update for four days Bot · Kavya N · Beds · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Tracking page shows no update for four days Email · Meera J · Wardrobes & storage · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Delivery date moved three times without notice Social · Ananya R · Dining · 27 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ananya R · Wardrobes & storage · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Ananya R · Sofas & recliners · 27 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Needs a carpenter for bed assembly Chat · Nikhil Y · Study & office · 27 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Social · Vikram T · Dining · 27 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Vikram T · Sofas & recliners · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked when a recliner will be back in stock Call · Meera J · Wardrobes & storage · 27 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Table top scratched, packaging was thin Review · Priya M · Sofas & recliners · 27 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Aditya V · Sofas & recliners · 27 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Chat · Karan Z · Wardrobes & storage · 27 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for fabric swatches before buying Bot · Ishaan G · Wardrobes & storage · 27 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Dining · 27 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Discount not applied on a bundle Ticket · Rohan K · Beds · 27 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Discount not applied on a bundle Social · Ananya R · Beds · 27 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Asked to reattempt delivery after 6 pm Call · Kavya N · Wardrobes & storage · 27 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked when a recliner will be back in stock Call · Pooja H · Dining · 27 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |