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Outbound NDR call: customer missed the delivery, still wants the wardrobe, asked for a Saturday slot.

INT-1003 · Call · Outbound · Manoj P · 27 Oct 2026, 8:50 pm · 1:36

Not scored (outbound)

Transcript

Speakers separated from the stereo channels

  1. Agent0:00

    Hello sir, Deepak bol raha hoon Acme Living se. Aapka wardrobe kal deliver nahi ho paaya.

  2. Manoj P0:07

    Haan, I was at the office. Nobody is home on weekdays.

  3. Agent0:12

    Kya aap abhi bhi product chahte hain?

  4. Manoj P0:15

    Yes, definitely. Can you deliver on Saturday morning?

  5. Agent0:20

    Ji sir, Saturday 10 to 1 slot book kar diya hai.

Listen Score

How this interaction counts

Outbound contacts you start are never scored.

Call QA

Handled by Vivek · scored 87%

  • Greeted with their name and the brandYes
  • Confirmed the order before discussing itYes
  • Acknowledged how the customer feelsNot yet
  • Offered an option or alternativeYes
  • Gave a clear resolution dateYes
  • Did not ask for card or Aadhaar numbersYes
  • Checked if anything else was neededYes
See the scorecard across all calls →

Tags

Type
Request
Journey stage
Fulfilment
Function
Logistics
Process
Last-mile delivery
Topic
Missed delivery, reattempt
Product
Wardrobes & storage
Emotion
Calm
Urgency
Medium
Automatable
85%
Theme
Customers want evening and weekend delivery slots

Question pack answers

Each answer links to its evidence

v0.17.0