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Asked to reattempt delivery after 6 pm
INT-2703 · Call · Outbound · Kavya N · 27 Oct 2026, 12:35 pm
Not scored (outbound)
Transcript
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Listen Score
How this interaction counts
Outbound contacts you start are never scored.
Call QA
Handled by Sameer · scored 80%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Request
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Missed delivery, reattempt
- Product
- Wardrobes & storage
- Emotion
- Frustrated
- Urgency
- High
- Automatable
- 86%