Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked how long a refund takes to reach the bank Call · Priya M · Beds · 27 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Colour of the fabric differs from the photos Review · Riya C · Sofas & recliners · 27 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Wanted live tracking for a dining table Email · Pooja H · Beds · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for fabric swatches before buying Call · Vikram T · Study & office · 27 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Saved for a gift, item went out of stock Call · Sana A · Sofas & recliners · 27 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Call · Aditya V · Sofas & recliners · 27 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Tracking page shows no update for four days Email · Rohan K · Sofas & recliners · 27 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Festive coupon rejected at checkout Social · Aditya V · Beds · 27 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Table top scratched, packaging was thin Ticket · Neha P · Beds · 27 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Card charged twice for one order Ticket · Aditya V · Beds · 27 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| UPI option missing on the mobile site Social · Neha P · Dining · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Card charged twice for one order Call · Rohan K · Wardrobes & storage · 27 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Nikhil Y · Dining · 27 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Aditya V · Sofas & recliners · 27 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Thanked the delivery team for careful handling Call · Ishaan G · Study & office · 27 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked for the delivery date of a sofa ordered last week Call · Kabir L · Sofas & recliners · 27 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Social · Karan Z · Beds · 27 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Call · Ananya R · Wardrobes & storage · 27 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Chat · Pooja H · Study & office · 27 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Festive coupon rejected at checkout Chat · Arjun D · Wardrobes & storage · 27 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| UPI option missing on the mobile site Social · Nikhil Y · Wardrobes & storage · 27 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked how long a refund takes to reach the bank Call · Tara F · Sofas & recliners · 27 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Call · Sana A · Beds · 27 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Bed promised in 7 days, now 15 days late Social · Diya W · Wardrobes & storage · 27 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Colour of the fabric differs from the photos Call · Meera J · Beds · 27 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Needs a carpenter for bed assembly Chat · Priya M · Wardrobes & storage · 27 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Wanted live tracking for a dining table Chat · Rohan K · Wardrobes & storage · 26 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: assembly visit not scheduled after delivery Bot · Ananya R · Wardrobes & storage · 26 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Agent helped place the wardrobe upstairs Call · Rohan K · Sofas & recliners · 26 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Table top scratched, packaging was thin Email · Ishaan G · Dining · 26 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Review · Kabir L · Wardrobes & storage · 26 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked when a recliner will be back in stock Call · Kavya N · Sofas & recliners · 26 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Table top scratched, packaging was thin Ticket · Riya C · Wardrobes & storage · 26 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Agent helped place the wardrobe upstairs Review · Diya W · Sofas & recliners · 26 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Cancelling because delivery is too late Email · Kavya N · Study & office · 26 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Saved for a gift, item went out of stock Call · Diya W · Sofas & recliners · 26 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Priya M · Sofas & recliners · 26 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Ishaan G · Wardrobes & storage · 26 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Priya M · Wardrobes & storage · 26 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted to pay by UPI, had to use a card Ticket · Karan Z · Beds · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |