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Card charged twice for one order
INT-2986 · Call · Inbound · Rohan K · 27 Oct 2026, 6:20 am
Lowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Kiran · scored 60%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsYes
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Complaint
- Journey stage
- Purchase
- Function
- Finance
- Process
- Payments
- Topic
- Charged twice
- Product
- Wardrobes & storage
- Emotion
- Frustrated
- Urgency
- High
- Automatable
- 12%