Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Needs a carpenter for bed assembly Bot · Karan Z · Beds · 26 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wardrobe door cracked in transit Ticket · Vikram T · Beds · 26 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 26 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: wardrobe door cracked in transit Ticket · Neha P · Sofas & recliners · 26 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Pooja H · Sofas & recliners · 26 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked how long a refund takes to reach the bank Bot · Aditya V · Beds · 26 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Wardrobe door cracked in transit Review · Rohan K · Wardrobes & storage · 26 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked if no-cost EMI is available on sofas Call · Rohan K · Beds · 26 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Tracking page shows no update for four days Email · Nikhil Y · Beds · 26 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Took leave from work, delivery never came Social · Neha P · Beds · 26 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Ticket · Pooja H · Sofas & recliners · 26 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Discount not applied on a bundle Social · Riya C · Beds · 26 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Thanked the delivery team for careful handling Call · Aditya V · Study & office · 26 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked if no-cost EMI is available on sofas Call · Meera J · Sofas & recliners · 26 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Assembly visit not scheduled after delivery Chat · Rohan K · Wardrobes & storage · 26 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Riya C · Study & office · 26 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Email · Arjun D · Sofas & recliners · 26 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Took leave from work, delivery never came Call · Tara F · Sofas & recliners · 26 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Followed up again: took leave from work, delivery never came Ticket · Aarav S · Study & office · 26 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Cancelling because delivery is too late Call · Diya W · Sofas & recliners · 26 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked for fabric swatches before buying Bot · Ishaan G · Dining · 26 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Five-star review of the oak bed Social · Priya M · Beds · 26 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Bed promised in 7 days, now 15 days late Ticket · Nikhil Y · Beds · 26 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Took leave from work, delivery never came Call · Ishaan G · Study & office · 26 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Call · Kabir L · Wardrobes & storage · 26 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| UPI option missing on the mobile site Chat · Rohan K · Sofas & recliners · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Followed up again: discount not applied on a bundle Ticket · Neha P · Beds · 26 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Asked when a recliner will be back in stock Email · Riya C · Dining · 26 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Rohan K · Sofas & recliners · 26 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Cancelling because delivery is too late Email · Ishaan G · Wardrobes & storage · 26 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Aarav S · Study & office · 26 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Found a cheaper option elsewhere Chat · Vikram T · Sofas & recliners · 26 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Kabir L · Beds · 26 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Social · Aditya V · Dining · 26 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked for fabric swatches before buying Bot · Arjun D · Study & office · 25 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Festive coupon rejected at checkout Ticket · Riya C · Study & office · 25 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Asked how long a refund takes to reach the bank Email · Nikhil Y · Wardrobes & storage · 25 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Wardrobe door cracked in transit Ticket · Sana A · Wardrobes & storage · 25 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Wanted live tracking for a dining table Chat · Arjun D · Wardrobes & storage · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ishaan G · Study & office · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |