Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Tracking page shows no update for four days Call · Ananya R · Wardrobes & storage · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Ishaan G · Beds · 25 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Cancelling because delivery is too late Call · Arjun D · Wardrobes & storage · 25 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Delivery date moved three times without notice Social · Aditya V · Study & office · 25 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wants to pay in parts for a bed Bot · Tara F · Wardrobes & storage · 25 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Nikhil Y · Study & office · 25 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Diya W · Dining · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked for fabric swatches before buying Chat · Vikram T · Sofas & recliners · 25 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Aarav S · Dining · 25 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Card charged twice for one order Ticket · Rohan K · Sofas & recliners · 25 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Call · Karan Z · Sofas & recliners · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Card charged twice for one order Ticket · Kabir L · Wardrobes & storage · 25 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Bed promised in 7 days is 12 days late in Pune; the courier asked for her Aadhaar just to reschedule. Call · Shreya D · Beds · 25 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ananya R · Sofas & recliners · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Priya M · Sofas & recliners · 25 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Bot · Kabir L · Wardrobes & storage · 25 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Saved for a gift, item went out of stock Call · Priya M · Dining · 25 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Bot · Kabir L · Beds · 25 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Followed up again: wardrobe door cracked in transit Review · Meera J · Wardrobes & storage · 25 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Riya C · Sofas & recliners · 25 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Meera J · Sofas & recliners · 25 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Duplicate debit, refund not received Ticket · Priya M · Sofas & recliners · 25 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Five-star review of the oak bed Social · Aarav S · Study & office · 25 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Table top scratched, packaging was thin Email · Meera J · Wardrobes & storage · 25 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked when a recliner will be back in stock Email · Neha P · Sofas & recliners · 25 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Priya M · Sofas & recliners · 25 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Social · Sana A · Beds · 25 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Email · Diya W · Wardrobes & storage · 25 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Nikhil Y · Dining · 25 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Wanted live tracking for a dining table Bot · Karan Z · Wardrobes & storage · 25 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Return picked up 10 days ago, no refund yet Email · Diya W · Sofas & recliners · 25 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Followed up again: asked to reattempt delivery after 6 pm Bot · Meera J · Wardrobes & storage · 25 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Aditya V · Beds · 25 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ananya R · Wardrobes & storage · 25 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Thanked the delivery team for careful handling Social · Diya W · Wardrobes & storage · 25 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked for the delivery date of a sofa ordered last week Chat · Neha P · Beds · 25 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Cancelling because delivery is too late Call · Ishaan G · Dining · 25 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Rohan K · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Chat · Nikhil Y · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |