Bed promised in 7 days is 12 days late in Pune; the courier asked for her Aadhaar just to reschedule.
INT-1006 · Call · Inbound · Shreya D · 25 Oct 2026, 7:00 pm · 2:22
Transcript
Speakers separated from the stereo channels
2 sensitive details (card, Aadhaar or phone numbers) hidden automatically.
- Agent0:00
Acme Living, this is Kiran. How may I help?
- Shreya D0:04
My bed was promised in seven days. It's day twelve and the courier in Pune keeps moving the date.
- Agent0:13
I'm sorry. I can see the order is with our Pune courier partner.
- Shreya D0:19
They even asked for my Aadhaar, [Aadhaar hidden], just to reschedule. Why do they need that?
- Agent0:28
You never need to share that for a delivery. I'll flag it and push for delivery by Friday.
- Shreya D0:36
Please call me on [phone hidden] when it's dispatched.
Listen Score
How this interaction counts
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Sameer · scored 33%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeNot yet
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Complaint
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Delivery delayed
- Product
- Beds
- Emotion
- Frustrated
- Urgency
- High
- Automatable
- 25%
- Theme
- Delivery promises missed in Pune and Nagpur
Question pack answers
Each answer links to its evidence
- Core · Delivery time promised at checkout7 days88%Evidence at 0:04
- Compliance · Agent warned against sharing ID?Yes86%Evidence at 0:28