Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Assembly visit not scheduled after delivery Call · Tara F · Beds · 25 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Meera J · Wardrobes & storage · 25 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Social · Ananya R · Study & office · 25 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Duplicate debit, refund not received Email · Tara F · Wardrobes & storage · 25 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Saved for a gift, item went out of stock Chat · Arjun D · Sofas & recliners · 25 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Found a cheaper option elsewhere Email · Neha P · Beds · 25 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Table top scratched, packaging was thin Review · Dev B · Wardrobes & storage · 25 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Vikram T · Study & office · 25 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Dining · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Followed up again: tracking page shows no update for four days Email · Nikhil Y · Beds · 25 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Cancelling because delivery is too late Chat · Diya W · Beds · 25 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Wants to pay in parts for a bed Call · Neha P · Wardrobes & storage · 25 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Nikhil Y · Wardrobes & storage · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Sofas & recliners · 25 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked if no-cost EMI is available on sofas Call · Priya M · Beds · 25 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Delivery date moved three times without notice Call · Riya C · Wardrobes & storage · 25 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Sana A · Beds · 25 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Delivery date moved three times without notice Ticket · Tara F · Sofas & recliners · 25 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Ticket · Aditya V · Wardrobes & storage · 25 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Call · Kavya N · Beds · 24 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Duplicate debit, refund not received Email · Riya C · Dining · 24 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Tara F · Beds · 24 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Vikram T · Beds · 24 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Bot · Ishaan G · Sofas & recliners · 24 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: took leave from work, delivery never came Ticket · Nikhil Y · Beds · 24 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Cancelling because delivery is too late Chat · Arjun D · Wardrobes & storage · 24 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Delivery date moved three times without notice Ticket · Diya W · Wardrobes & storage · 24 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| UPI option missing on the mobile site Social · Kabir L · Beds · 24 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Rohan K · Dining · 24 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Kavya N · Wardrobes & storage · 24 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked when a recliner will be back in stock Call · Meera J · Dining · 24 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Followed up again: found a cheaper option elsewhere Chat · Ananya R · Dining · 24 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Wants to pay in parts for a bed Chat · Vikram T · Study & office · 24 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Return picked up 10 days ago, no refund yet Bot · Pooja H · Sofas & recliners · 24 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Call · Aditya V · Sofas & recliners · 24 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Followed up again: asked to reattempt delivery after 6 pm Chat · Dev B · Sofas & recliners · 24 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Bot · Ananya R · Wardrobes & storage · 24 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Chat · Meera J · Wardrobes & storage · 24 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Followed up again: asked how long a refund takes to reach the bank Call · Karan Z · Wardrobes & storage · 24 Oct QueryRepeatRefund status · Frustrated | Refund status | QueryRepeat | Frustrated | Lowers |