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Wants to pay in parts for a bed

INT-2798 · Call · Inbound · Neha P · 25 Oct 2026, 3:48 am

Lowers your score a little

Transcript

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Listen Score

How this interaction counts

Lowers your score a little

Query

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Vivek · scored 67%

Greeted with their name and the brandYes
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsNot yet
Offered an option or alternativeYes
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededNot yet

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Tags

Type: Query
Journey stage: Evaluation
Function: Finance
Process: Payments
Topic: EMI and pay later
Product: Wardrobes & storage
Emotion: Calm
Urgency: Low
Automatable: 98%
Theme: Pay now, deliver later