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Followed up again: asked how long a refund takes to reach the bank
INT-2535-R · Call · Inbound · Karan Z · 24 Oct 2026, 4:54 pm
Repeat within 72hLowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Query
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Farah · scored 87%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Query
- Journey stage
- Use
- Function
- Finance
- Process
- Refunds
- Topic
- Refund status
- Product
- Wardrobes & storage
- Emotion
- Frustrated
- Urgency
- Low
- Automatable
- 83%