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Delivery date moved three times without notice

INT-2643 · Call · Inbound · Riya C · 25 Oct 2026, 2:09 am

Lowers your score

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Listen Score

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Lowers your score

Complaint

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Sameer · scored 60%

Greeted with their name and the brandYes
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsYes
Offered an option or alternativeNot yet
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededNot yet

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Tags

Type: Complaint
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Delivery delayed
Product: Wardrobes & storage
Emotion: Angry
Urgency: High
Automatable: 20%
Theme: Delivery promises missed in Pune and Nagpur