Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Bed promised in 7 days, now 15 days late Social · Karan Z · Study & office · 24 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Festive coupon rejected at checkout Social · Nikhil Y · Sofas & recliners · 24 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Followed up again: card charged twice for one order Call · Priya M · Dining · 24 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Kavya N · Sofas & recliners · 24 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: table top scratched, packaging was thin Ticket · Neha P · Dining · 24 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked when a recliner will be back in stock Chat · Ananya R · Sofas & recliners · 24 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Followed up again: asked when a recliner will be back in stock Chat · Aditya V · Sofas & recliners · 24 Oct QueryRepeatOut of stock · Frustrated | Out of stock | QueryRepeat | Frustrated | Lowers |
| Duplicate debit, refund not received Ticket · Rohan K · Beds · 24 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Pooja H · Sofas & recliners · 24 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: discount not applied on a bundle Social · Diya W · Sofas & recliners · 24 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Return picked up 10 days ago, no refund yet Call · Aditya V · Sofas & recliners · 24 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Posted photos of the new living room Social · Tara F · Study & office · 24 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Wants to pay in parts for a bed Bot · Sana A · Beds · 24 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Bed promised in 7 days, now 15 days late Social · Karan Z · Dining · 24 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Followed up again: wants to pay in parts for a bed Call · Aditya V · Beds · 24 Oct QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Meera J · Sofas & recliners · 24 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Ishaan G · Study & office · 24 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Card charged twice for one order Email · Pooja H · Sofas & recliners · 24 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Aditya V · Beds · 24 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Followed up again: asked when a recliner will be back in stock Call · Pooja H · Sofas & recliners · 24 Oct QueryRepeatOut of stock · Frustrated | Out of stock | QueryRepeat | Frustrated | Lowers |
| Wardrobe door cracked in transit Review · Neha P · Sofas & recliners · 24 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked how long a refund takes to reach the bank Bot · Karan Z · Sofas & recliners · 24 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Aarav S · Sofas & recliners · 24 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Needs a carpenter for bed assembly Bot · Meera J · Beds · 24 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Found a cheaper option elsewhere Email · Kabir L · Sofas & recliners · 24 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Posted photos of the new living room Review · Ananya R · Wardrobes & storage · 24 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Bed promised in 7 days, now 15 days late Social · Sana A · Sofas & recliners · 24 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Kavya N · Beds · 24 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Rohan K · Beds · 24 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Ananya R · Wardrobes & storage · 24 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Card charged twice for one order Email · Priya M · Dining · 24 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Followed up again: table top scratched, packaging was thin Review · Ishaan G · Study & office · 24 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Discount not applied on a bundle Social · Diya W · Sofas & recliners · 23 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Table top scratched, packaging was thin Call · Neha P · Dining · 23 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked when a recliner will be back in stock Email · Aditya V · Sofas & recliners · 23 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Aarav S · Dining · 23 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Return picked up 10 days ago, no refund yet Call · Ishaan G · Beds · 23 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Social · Meera J · Dining · 23 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Needs a carpenter for bed assembly Chat · Diya W · Beds · 23 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Return picked up 10 days ago, no refund yet Email · Neha P · Sofas & recliners · 23 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |