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Bed promised in 7 days, now 15 days late

INT-2201 · Call · Inbound · Kabir L · 26 Oct 2026, 1:48 am

Lowers your score

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Listen Score

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Lowers your score

Complaint

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Call QA

Handled by Rahul · scored 73%

Greeted with their name and the brandYes
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsNot yet
Offered an option or alternativeYes
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Complaint
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Delivery delayed
Product: Beds
Emotion: Frustrated
Urgency: Urgent
Automatable: 28%
Theme: Delivery promises missed in Pune and Nagpur