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Took leave from work, delivery never came

INT-2400 · Call · Inbound · Tara F · 26 Oct 2026, 9:33 am

Lowers your score

Transcript

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Listen Score

How this interaction counts

Lowers your score

Complaint

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Anjali · scored 67%

Greeted with their name and the brandYes
Confirmed the order before discussing itYes
Acknowledged how the customer feelsNot yet
Offered an option or alternativeNot yet
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Complaint
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Delivery delayed
Product: Sofas & recliners
Emotion: Angry
Urgency: High
Automatable: 30%
Theme: Delivery promises missed in Pune and Nagpur