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Asked when a recliner will be back in stock
INT-2065 · Call · Inbound · Kavya N · 26 Oct 2026, 8:10 pm
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Query
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Kiran · scored 93%
- Greeted with their name and the brandNot yet
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Query
- Journey stage
- Evaluation
- Function
- Product
- Process
- Inventory
- Topic
- Out of stock
- Product
- Sofas & recliners
- Emotion
- Disappointed
- Urgency
- Medium
- Automatable
- 82%