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Followed up again: wardrobe door cracked in transit
INT-2437-R · Email · Inbound · Ishaan G · 31 Oct 2026, 5:22 pm
Repeat within 72hLowers your score a lot
Transcript
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Listen Score
How this interaction counts
Lowers your score a lot
- Complaint
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Tags
- Type
- Complaint
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Packaging
- Topic
- Damaged on arrival
- Product
- Sofas & recliners
- Emotion
- Angry
- Urgency
- High
- Automatable
- 20%