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Was out when the agent called, wants a weekend slot

INT-3118 · Call · Inbound · Riya C · 1 Nov 2026, 11:06 am

Lowers your score a little

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Listen Score

How this interaction counts

Lowers your score a little

Request

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Vivek · scored 60%

Greeted with their name and the brandYes
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsYes
Offered an option or alternativeYes
Gave a clear resolution dateNot yet
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededNot yet

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Tags

Type: Request
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Missed delivery, reattempt
Product: Beds
Emotion: Frustrated
Urgency: Medium
Automatable: 83%
Theme: Customers want evening and weekend delivery slots