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Colour of the fabric differs from the photos
INT-2739 · Call · Inbound · Aarav S · 1 Nov 2026, 12:01 pm
Lowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Rahul · scored 80%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Complaint
- Journey stage
- Use
- Function
- Product
- Process
- Quality
- Topic
- Product quality
- Product
- Sofas & recliners
- Emotion
- Disappointed
- Urgency
- High
- Automatable
- 4%