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Cancelling because delivery is too late
INT-2180 · Call · Inbound · Neha P · 1 Nov 2026, 3:56 pm
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Request
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Rahul · scored 100%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Request
- Journey stage
- Churn
- Function
- Customer Experience
- Process
- Cancellations
- Topic
- Cancel order
- Product
- Sofas & recliners
- Emotion
- Frustrated
- Urgency
- Medium
- Automatable
- 64%