← Interactions
Asked for fabric swatches before buying
INT-3006 · Call · Inbound · Rohan K · 1 Nov 2026, 3:06 pm
Lowers your score a little
Transcript
Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.
Listen Score
How this interaction counts
Lowers your score a little
- Query
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Farah · scored 100%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Query
- Journey stage
- Interest
- Function
- Sales
- Process
- Pre-sales advice
- Topic
- Size and design advice
- Product
- Wardrobes & storage
- Emotion
- Confused
- Urgency
- Low
- Automatable
- 70%