−12.4
Listen Score
Big opportunity+9.8 vs last week
Your top 3 wins add +6.9 points, taking you to −5.5.
Last 4 weeks
9.3
contacts per 100 orders
82%
of questions a bot could answer
10
compliments
What's working
Where to gain, across the journey
Explore →Your biggest wins
All →How customers feel
26%happy66%to win back
Delighted 6%Calm 21%Confused 8%Anxious 6%Frustrated 30%Angry 18%Disappointed 12%