−13.5
Listen Score
Big opportunity−2.9 vs last week
Your top 3 wins add +7.4 points, taking you to −6.2.
Last 4 weeks
10.1
contacts per 100 orders
83%
of questions a bot could answer
5
compliments
What's working
Where to gain, across the journey
Explore →Your biggest wins
All →How customers feel
26%happy63%to win back
Delighted 2%Calm 24%Confused 11%Anxious 12%Frustrated 33%Angry 15%Disappointed 4%