−15.0
Listen Score
Big opportunity+3.7 vs last week
Your top 3 wins add +6.1 points, taking you to −8.9.
Last 4 weeks
11.6
contacts per 100 orders
82%
of questions a bot could answer
11
compliments
What's working
Where to gain, across the journey
Explore →Your biggest wins
All →How customers feel
26%happy65%to win back
Delighted 2%Calm 23%Confused 9%Anxious 9%Frustrated 30%Angry 14%Disappointed 11%