Interactions
5 Oct – 1 Nov 2026444 interactions
Sofas & recliners · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Followed up again: asked how long a refund takes to reach the bank Call · Arjun D · Sofas & recliners · 4 Nov QueryRepeatRefund status · Frustrated | Refund status | QueryRepeat | Frustrated | Lowers |
| Took leave from work, delivery never came Ticket · Rohan K · Sofas & recliners · 2 Nov ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Riya C · Sofas & recliners · 2 Nov RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked how long a refund takes to reach the bank Bot · Aditya V · Sofas & recliners · 2 Nov QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Kabir L · Sofas & recliners · 2 Nov QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Sofa cushions sagging after two months Ticket · Kabir L · Sofas & recliners · 2 Nov ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Asked when a recliner will be back in stock Call · Priya M · Sofas & recliners · 1 Nov QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Sofa cushions sagging after two months Call · Priya M · Sofas & recliners · 1 Nov ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Saved for a gift, item went out of stock Email · Diya W · Sofas & recliners · 1 Nov QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Rohan K · Sofas & recliners · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Saved for a gift, item went out of stock Call · Dev B · Sofas & recliners · 1 Nov QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Wanted live tracking for a dining table Bot · Meera J · Sofas & recliners · 1 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Email · Aarav S · Sofas & recliners · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Cancelling because delivery is too late Call · Neha P · Sofas & recliners · 1 Nov RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Bot · Arjun D · Sofas & recliners · 1 Nov QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Colour of the fabric differs from the photos Call · Aarav S · Sofas & recliners · 1 Nov ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Posted photos of the new living room Social · Kabir L · Sofas & recliners · 1 Nov AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Followed up again: wants to pay in parts for a bed Chat · Nikhil Y · Sofas & recliners · 1 Nov QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |
| Wants to pay in parts for a bed Bot · Sana A · Sofas & recliners · 1 Nov QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked if no-cost EMI is available on sofas Chat · Neha P · Sofas & recliners · 1 Nov QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Call · Aarav S · Sofas & recliners · 1 Nov RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Neha P · Sofas & recliners · 1 Nov QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Kabir L · Sofas & recliners · 1 Nov RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wants to pay in parts for a bed Call · Nikhil Y · Sofas & recliners · 31 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Saved for a gift, item went out of stock Chat · Sana A · Sofas & recliners · 31 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Ananya R · Sofas & recliners · 31 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Table top scratched, packaging was thin Email · Rohan K · Sofas & recliners · 31 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Followed up again: wardrobe door cracked in transit Email · Ishaan G · Sofas & recliners · 31 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Duplicate debit, refund not received Ticket · Kabir L · Sofas & recliners · 31 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Cancelling because delivery is too late Chat · Dev B · Sofas & recliners · 31 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Posted photos of the new living room Review · Dev B · Sofas & recliners · 31 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Asked for the delivery date of a sofa ordered last week Call · Karan Z · Sofas & recliners · 31 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Festive coupon rejected at checkout Social · Neha P · Sofas & recliners · 31 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Asked when a recliner will be back in stock Chat · Diya W · Sofas & recliners · 31 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Wanted to pay by UPI, had to use a card Social · Tara F · Sofas & recliners · 31 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked if no-cost EMI is available on sofas Call · Pooja H · Sofas & recliners · 31 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Took leave from work, delivery never came Call · Arjun D · Sofas & recliners · 31 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wardrobe door cracked in transit Review · Ishaan G · Sofas & recliners · 31 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Bot · Rohan K · Sofas & recliners · 31 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
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