−11.6
Listen Score
Big opportunity−0.7 vs last week
Your top 3 wins add +6.9 points, taking you to −4.7.
Last 4 weeks
9.9
contacts per 100 orders
84%
of questions a bot could answer
14
compliments
What's working
Where to gain, across the journey
Explore →Your biggest wins
All →How customers feel
30%happy58%to win back
Delighted 11%Calm 19%Confused 11%Anxious 6%Frustrated 33%Angry 13%Disappointed 6%