Interactions
5 Oct – 1 Nov 2026125 interactions
Study & office · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Followed up again: asked for the delivery date of a sofa ordered last week Chat · Dev B · Study & office · 3 Nov QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Dev B · Study & office · 1 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Bot · Ananya R · Study & office · 1 Nov QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Saved for a gift, item went out of stock Call · Aditya V · Study & office · 1 Nov QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Agent helped place the wardrobe upstairs Social · Priya M · Study & office · 31 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Wardrobe door cracked in transit Call · Ishaan G · Study & office · 31 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Wants to pay in parts for a bed Chat · Arjun D · Study & office · 31 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Ishaan G · Study & office · 31 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Ananya R · Study & office · 31 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Festive coupon rejected at checkout Chat · Karan Z · Study & office · 31 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Followed up again: asked how long a refund takes to reach the bank Email · Tara F · Study & office · 30 Oct QueryRepeatRefund status · Frustrated | Refund status | QueryRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Meera J · Study & office · 30 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Bot answered a where-is-my-order query end to end with the courier's live status. Bot · Arif K · Study & office · 30 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Karan Z · Study & office · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Delivery date moved three times without notice Call · Meera J · Study & office · 30 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Study & office · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wants to pay in parts for a bed Chat · Ananya R · Study & office · 30 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Delivery date moved three times without notice Social · Diya W · Study & office · 29 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Duplicate debit, refund not received Ticket · Nikhil Y · Study & office · 29 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| UPI option missing on the mobile site Chat · Ananya R · Study & office · 29 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Followed up again: tracking page shows no update for four days Call · Rohan K · Study & office · 29 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Rohan K · Study & office · 28 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: assembly visit not scheduled after delivery Call · Pooja H · Study & office · 28 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Thanked the delivery team for careful handling Social · Sana A · Study & office · 28 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Wants to pay in parts for a bed Call · Kavya N · Study & office · 28 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Cancelling because delivery is too late Chat · Nikhil Y · Study & office · 27 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Bot · Tara F · Study & office · 27 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Needs a carpenter for bed assembly Chat · Nikhil Y · Study & office · 27 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked for fabric swatches before buying Call · Vikram T · Study & office · 27 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Thanked the delivery team for careful handling Call · Ishaan G · Study & office · 27 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Assembly visit not scheduled after delivery Chat · Pooja H · Study & office · 27 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Cancelling because delivery is too late Email · Kavya N · Study & office · 26 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Thanked the delivery team for careful handling Call · Aditya V · Study & office · 26 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Was out when the agent called, wants a weekend slot Bot · Riya C · Study & office · 26 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Followed up again: took leave from work, delivery never came Ticket · Aarav S · Study & office · 26 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Took leave from work, delivery never came Call · Ishaan G · Study & office · 26 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Aarav S · Study & office · 26 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for fabric swatches before buying Bot · Arjun D · Study & office · 25 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Festive coupon rejected at checkout Ticket · Riya C · Study & office · 25 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ishaan G · Study & office · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
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