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Delivery date moved three times without notice
INT-2655 · Call · Inbound · Riya C · 11 Oct 2026, 9:16 am
Lowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Vivek · scored 53%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersNot yet
- Checked if anything else was neededYes
Tags
- Type
- Complaint
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Delivery delayed
- Product
- Study & office
- Emotion
- Frustrated
- Urgency
- Urgent
- Automatable
- 27%