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Agent helped place the wardrobe upstairs
INT-2627 · Call · Inbound · Tara F · 9 Oct 2026, 2:15 am
Lifts your score
Transcript
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Listen Score
How this interaction counts
Lifts your score
- Appreciation
Moments like this lift your score. Share it with the team.
Call QA
Handled by Vivek · scored 67%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Appreciation
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Delivery agent praise
- Product
- Study & office
- Emotion
- Delighted
- Urgency
- Low
- Automatable
- 35%