← Interactions
Bed promised in 7 days, now 15 days late
INT-2314 · Call · Inbound · Dev B · 7 Oct 2026, 5:05 pm
Lowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Meena · scored 80%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Complaint
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Delivery delayed
- Product
- Study & office
- Emotion
- Angry
- Urgency
- Urgent
- Automatable
- 24%