← Interactions

Took leave from work, delivery never came

INT-3076 · Call · Inbound · Vikram T · 12 Oct 2026, 4:51 pm

Lowers your score

Transcript

Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.

Listen Score

How this interaction counts

Lowers your score

Complaint

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Meena · scored 47%

Greeted with their name and the brandNot yet
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsNot yet
Offered an option or alternativeNot yet
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

See the scorecard across all calls →

Tags

Type: Complaint
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Delivery delayed
Product: Study & office
Emotion: Frustrated
Urgency: Urgent
Automatable: 27%
Theme: Delivery promises missed in Pune and Nagpur