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Was out when the agent called, wants a weekend slot
INT-2474 · Call · Outbound · Nikhil Y · 10 Oct 2026, 2:38 pm
Not scored (outbound)
Transcript
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Listen Score
How this interaction counts
Outbound contacts you start are never scored.
Call QA
Handled by Farah · scored 67%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeYes
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Request
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Missed delivery, reattempt
- Product
- Study & office
- Emotion
- Frustrated
- Urgency
- Medium
- Automatable
- 81%