Interactions
5 Oct – 1 Nov 202638 interactions
Study & office · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked for the delivery date of a sofa ordered last week Call · Dev B · Study & office · 1 Nov QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Saved for a gift, item went out of stock Call · Aditya V · Study & office · 1 Nov QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Wardrobe door cracked in transit Call · Ishaan G · Study & office · 31 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Call · Karan Z · Study & office · 30 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Delivery date moved three times without notice Call · Meera J · Study & office · 30 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Study & office · 30 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: tracking page shows no update for four days Call · Rohan K · Study & office · 29 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Followed up again: assembly visit not scheduled after delivery Call · Pooja H · Study & office · 28 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Wants to pay in parts for a bed Call · Kavya N · Study & office · 28 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked for fabric swatches before buying Call · Vikram T · Study & office · 27 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Thanked the delivery team for careful handling Call · Ishaan G · Study & office · 27 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Thanked the delivery team for careful handling Call · Aditya V · Study & office · 26 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Took leave from work, delivery never came Call · Ishaan G · Study & office · 26 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Aarav S · Study & office · 26 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ishaan G · Study & office · 25 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Duplicate debit, refund not received Call · Kavya N · Study & office · 23 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Study & office · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Arjun D · Study & office · 18 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked to reattempt delivery after 6 pm Call · Tara F · Study & office · 17 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: colour of the fabric differs from the photos Call · Neha P · Study & office · 17 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Colour of the fabric differs from the photos Call · Neha P · Study & office · 15 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Needs a carpenter for bed assembly Call · Pooja H · Study & office · 14 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Took leave from work, delivery never came Call · Kabir L · Study & office · 14 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Nikhil Y · Study & office · 14 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Colour of the fabric differs from the photos Call · Vikram T · Study & office · 13 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Took leave from work, delivery never came Call · Vikram T · Study & office · 12 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Sana A · Study & office · 12 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Riya C · Study & office · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Nikhil Y · Study & office · 10 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: wanted live tracking for a dining table Call · Tara F · Study & office · 9 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Study & office · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Agent helped place the wardrobe upstairs Call · Tara F · Study & office · 9 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Wanted live tracking for a dining table Call · Ishaan G · Study & office · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Duplicate debit, refund not received Call · Meera J · Study & office · 8 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Call · Diya W · Study & office · 8 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Call · Dev B · Study & office · 7 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Call · Tara F · Study & office · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Pooja H · Study & office · 6 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
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